Changes affecting VISA deposits of customers from Germany
As of 1st June 2020 VISA will only be supporting payments for sports betting in Germany and not Casino and this applies to all gambling providers in Germany. You can continue to enjoy Casino using alternative payment methods such as MasterCard, Paysafe Rapid Transfer, SOFORT. This was an internal decision by the VISA Group and does not affect any other payment provider.
Below you will find an overview of frequently asked questions. If you have any further questions or need more information please contact our customer support.
- Why do I see two balances in my account?
- Why is my balance split into “All Product Balance” and “Sports Balance”?
- Can I bet on Sports with my VISA deposits?
- Can I use other payment solutions for sports betting?
- What happens to my VISA deposits that I have made before 1st June 2020?
- Can I transfer my funds from the “Sports Balance” to the “All Product Balance”?
- Where can I see the “Sports Balance” in my account??
- What is meant by “Sports Balance” that is displayed in the balance details of my account?
- What happens if I win a Sports bet that was placed using funds from the “Sports Balance”?
- I deposited using VISA with a bonus code but I did not receive the bonus, why?
- How will the changes affect my withdrawals?
- Why can’t I use funds deposited using VISA on Casino?
- Can I transfer my “Sports Balance” to Casino?
- Which other deposit methods can I use in order to continue playing Casino?
- I made deposits using VISA as well as other methods. How much funds can I use to bet in Sports and how much funds can I use to do game play in Online Casino?
- Why do I not see my entire balance when I go to play in Online Casino?
1. Why do I see two balances in my account?
VISA have asked that their deposits are kept separate from other payment methods and only used in sports betting. Winnings from VISA bets will be returned to the “Sports Balance” and only this balance can be withdrawn through VISA. The “All Product Balance” will house all other deposits apart from VISA and PayPal and can be used in Sports and Casino.
2. Why is my balance split into “All Product Balance” and “Sports Balance”?
Deposits made with any other payment methods than VISA and PayPal will be shown under “All Product Balance” and will be available in all products (Sports and Casino). Deposits made with VISA will be shown under “Sports Balance” and will be available only for Sports Betting.
3. Can I bet on Sports with my VISA deposits??
Yes, VISA deposits can still be used for Sports betting, all winnings from those bets will be placed back into your “Sports Balance”. The maximum bet you can make is the amount of money in your “Sports Balance” unless you use VISA to top up.
4. Can I use other payment solutions for sports betting?
Yes, deposits using any other payment solution apart from VISA can be used in Sports and Casino and winnings can be withdrawn via any withdraw method apart from VISA. We recommend Trustly as it’s same day bank transfer.
5. What happens to my VISA deposits that I have made before 1st June 2020?
VISA deposits made before 1st June 2020 will stay in the “All Product Balance” and these funds will be available for game play across all products including Sports Betting and Casino. You can withdraw this money through any payment method apart from VISA, we suggest Trustly Instant Bank Transfer.
6. Can I transfer my funds from the “Sports Balance” to the “All Product Balance”?
Due to the guidelines from VISA, funds must stay in the “Sports Balance” and can’t be transferred to the “All Product Balance”. The same applies to the funds from the “All Product Balance” to the “Sports Balance”.
8. What is meant by “Sports Balance” that is displayed in the balance details of my account?
This is the available VISA deposit balance in the account that can be used only for placing bets on Sports.
9. What happens if I win a Sports bet that was placed using funds from the “Sports Balance”?
The winnings received from Sports bets placed using the “Sports Balance” will remain in the “Sports Balance” and can only be used for Sports bets or withdrawals via VISA.
10. I deposited using VISA with a bonus code but I did not receive the bonus, why?
We no longer offer any Casino bonuses on VISA deposits, as VISA doesn’t support those products.
In case you are trying to make a deposit using VISA to claim a Casino or a multi-product bonus offer, which includes Casino products you will not receive the offer. Please use other applicable payment method(s) in order to claim these offers. In general, any valid bonus amount will only be credited if the yellow ribbon named “BONUS” is visible on the respective payment method.
11. How will the changes affect my withdrawals?
The withdrawals option in your “All Product Balance” stay as they are. If you need more information please go to our Helppage or contact our Customer Support.
Funds from the “Sports Balance” can only be withdrawn to your VISA card if the deposit was done with VISA.
12. Why can’t I use funds deposited using VISA on Casino?
Deposits made from 1st June 2020 onwards using VISA can only be used in Sports for placing bets, as VISA no longer supports transactions pertaining to Online Casino. This is only applicable for customers whose country of residence is Germany.
13. Can I transfer my “Sports Balance” to Casino?
Unfortunately, this is no longer possible for any gambling providers in Germany. In order to play Casino you will need to deposit using another payment method. We have over 18 options including Paysafe Rapid Transfer straight from your bank, SOFORT, Mastercard, Trustly Instant Bank Transfer and PaysafeCard.
14. Which other deposit methods can I use in order to continue playing Casino?
Take advantage of one of the following other deposit methods to continue playing in Casino like:
- Paysafe Rapid Transfer
- SOFORT
- MasterCard
- Trustly
- Giropay
- Paysafecard
- etc.
15. I made deposits using VISA as well as other methods. How much funds can I use to bet in Sports and how much funds can I use to do game play in Online Casino?
VISA Deposits can only be used for sports betting. Assuming that you have a total balance of 150 € which includes a VISA deposit of 50 €:
- You can use 150 € in Sports to place a bet (but you must place two bets one for 50 € and one for 100 € from each balance)
- You can use 100 € to do game play on Online Casino.
16. Why do I not see my entire balance when I go to play in Online Casino?
You cannot use VISA for Casino. Therefore, you will only see your “All Product Balance” (from non VISA methods) and any bonus in your Casino Balance.