Changes affecting VISA deposits of customers from Germany

As of 1st June 2020 VISA will only be supporting payments for sports betting in Germany and not Slots or Poker and this applies to all gambling providers in Germany. You can continue to enjoy Slots and Poker using alternative payment methods such as MasterCard, My Paysafecard. This was an internal decision by the VISA Group and does not affect any other payment provider.

Below you will find an overview of frequently asked questions. If you have any further questions or need more information please contact our customer support.

  1. Why do I see two balances in my account?
  2. Why is my balance split into “All Product Balance” and “Sports Balance”?
  3. Can I bet on Sports with my VISA deposits?
  4. Can I use other payment solutions for sports betting?
  5. What happens to my VISA deposits that I have made before 1st June 2020?
  6. Can I transfer my funds from the “Sports Balance” to the “All Product Balance”?
  7. Where can I see the “Sports Balance” in my account??
  8. What is meant by “Sports Balance” that is displayed in the balance details of my account?
  9. What happens if I win a Sports bet that was placed using funds from the “Sports Balance”?
  10. I deposited using VISA with a bonus code but I did not receive the bonus, why?
  11. How will the changes affect my withdrawals?
  12. Why can’t I use funds deposited using VISA on Slots or Poker?
  13. Can I transfer my “Sports Balance” to Slots or Poker?
  14. Which other deposit methods can I use in order to continue playing Slots or Poker?
  15. I made deposits using VISA as well as other methods. How much funds can I use to bet in Sports and how much funds can I use to play on Slots or Poker?
  16. Why do I not see my entire balance when I go to play on Slots or Poker?

1. Why do I see two balances in my account?

VISA have asked that their deposits are kept separate from other payment methods and only used in sports betting. Winnings from VISA bets will be returned to the “Sports Balance” and only this balance can be withdrawn through VISA. The “All Product Balance” will house all other deposits apart from VISA and can be used in Sports, Slots & Poker.

2. Why is my balance split into “All Product Balance” and “Sports Balance”?

Deposits made with any other payment methods than VISA will be shown under “All Product Balance” and will be available in all products (Sports, Slots, Poker). Deposits made with VISA will be shown under “Sports Balance” and will be available only for Sports Betting.

3. Can I bet on Sports with my VISA deposits?

Yes, VISA deposits can still be used for Sports betting, all winnings from those bets will be placed back into your “Sports Balance”. The maximum bet you can make is the amount of money in your “Sports Balance” unless you use VISA to top up.

4. Can I use other payment solutions for sports betting?

Yes, deposits using any other payment solution apart from VISA can be used in sports, slots and poker and winnings can be withdrawn via any withdraw method apart from VISA. We recommend Trustly as it’s same day bank transfer.

5. What happens to my VISA deposits that I have made before 1st June 2020?

VISA deposits made before 1st June 2020 will stay in the “All Product Balance” and these funds will be available for game play across all products including Sports Betting, Slots and Poker. You can withdraw this money through any payment method apart from VISA, we suggest Trustly Instant Bank Transfer.

6. Can I transfer my funds from the “Sports Balance” to the “All Product Balance”?

Due to the guidelines from VISA, funds must stay in the “Sports Balance” and can’t be transferred to the “All Product Balance”. The same applies to the funds from the “All Product Balance” to the “Sports Balance”.

7. Where can I see the “Sports Balance” in my account?

A clear balance split will be displayed in your account. You can see the available “Sports Balance” in your account from the:

  1. My Balance page which can be viewed by clicking on the balance
  2. My Account section - My Slots, My Poker, All Transactions menus

8. What is meant by “Sports Balance” that is displayed in the balance details of my account?

This is the available VISA deposit balance in the account that can be used only for placing bets on Sports.

9. What happens if I win a Sports bet that was placed using funds from the “Sports Balance”?

The winnings received from Sports bets placed using the “Sports Balance” will remain in the “Sports Balance” and can only be used for Sports bets or withdrawals via VISA.

10. I deposited using VISA with a bonus code but I did not receive the bonus, why?

We no longer offer any Slots or Poker bonuses on VISA deposits, as VISA doesn’t support those products.

In case you are trying to make a deposit using VISA to claim a Slots or Poker or a multi-product bonus offer, which includes either Slots or Poker products you will not receive the offer. Please use other applicable payment method(s) in order to claim these offers. In general, any valid bonus amount will only be credited if the yellow ribbon named “BONUS” is visible on the respective payment method. 

11. How will the changes affect my withdrawals?

The withdrawals option in your “All Product Balance” stay as they are. If you need more information please go to our Helppage or contact our Customer Support.

Funds from the “Sports Balance” can only be withdrawn to your VISA card if the deposit was done with VISA.

12. Why can’t I use funds deposited using VISA on Slots or Poker?

Deposits made from 1st June 2020 onwards using VISA can only be used in Sports for placing bets, as VISA no longer supports transactions pertaining to Slots or Poker. This is only applicable for customers whose country of residence is Germany.

13. Can I transfer my “Sports Balance” to Slots or Poker?

Unfortunately, this is no longer possible for any gambling providers in Germany. In order to play Slots or Poker you will need to deposit using another payment method. We have many options including SOFORT, Mastercard, Trustly Instant Bank Transfer and PaysafeCard.

14. Which other deposit methods can I use in order to continue playing Slots or Poker?

Take advantage of one of the following other deposit methods to continue playing in Casino or Poker like:

  • SOFORT
  • MasterCard
  • Trustly
  • Paysafecard
  • etc.

15. I made deposits using VISA as well as other methods. How much funds can I use to bet in Sports and how much funds can I use to play on Slots or Poker?

VISA Deposits can only be used for sports betting. Assuming that you have a total balance of 150 € which includes a VISA deposit of 50 €:

  1. You can use 150 € in Sports to place a bet (but you must place two bets one for 50 € and one for 100 € from each balance)
  2. You can use 100 € to do game play on Online Casino or Poker.

16. Why do I not see my entire balance when I go to play Slots or Poker?

You cannot use VISA for Slots or Poker. Therefore, you will only see your “All Product Balance” (from non VISA methods) and any bonus in your Slots & Poker Balance.